Referral Coordinator: Patient Care & Scheduling

Upperline Health, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Upperline Health, Inc. is seeking a Referral Coordinator to manage patient referrals from start to finish, verify eligibility, and coordinate appointments with care teams. You will maintain detailed records in the EHR and ensure proper documentation and authorizations.

The role requires strong organizational and communication skills, ability to work with diverse patient populations, and collaboration with clinicians, billing, and administrative staff to support smooth referral workflows.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Referral Management: Receive and process patient referrals accurately and in a timely manner.
• Patient Communication: Serve as a liaison between patients, providers, and insurance companies; provide referral information and answer questions.
• Documentation and Record-Keeping: Maintain accurate records of referrals in the EHR and document communications.
• Insurance Coordination: Verify insurance details and obtain pre-authorizations as needed.
• Team Collaboration: Work with medical, administrative, and billing teams to ensure coordinated patient care.

Skills

Organizational skills

Communication

Time management

MS Office

Customer service

Education

High school diploma

Healthcare administration degree preferred

Associate or bachelor’s degree preferred

Tools

Athena EHR

Job description

Upperline Health, Inc. is seeking a Referral Coordinator to manage patient referrals from start to finish, verify eligibility, and coordinate appointments with care teams. You will maintain detailed records in the EHR and ensure proper documentation and authorizations.

The role requires strong organizational and communication skills, ability to work with diverse patient populations, and collaboration with clinicians, billing, and administrative staff to support smooth referral workflows.