Referral Coordinator, Haitian Creole

Brockton Neighborhood Health Center; Brockton (MA); On-site; USD 26,000 - 35,000; Full time

Job summary

Brockton Neighborhood Health Center in Brockton, MA, seeks a full-time Referral Specialist to process patient referrals for specialty services. You will ensure proper authorization, complete registration with accurate demographics and insurance information, and coordinate with physicians and specialists.

This role requires a high school diploma (medical assistant certification preferred), proficiency with EPIC, and strong interpersonal and customer service skills.

Qualifications

• High school diploma; medical assistant certification helpful.
• Proficiency with EPIC tracking note system and computers.
• Strong interpersonal and customer service skills.
• Bilingual or multilingual abilities strongly preferred.

Responsibilities

• Process referrals for specialty services and ensure proper authorization.
• Log all correspondence in the EPIC system.
• Register patients with accurate demographics and insurance information.
• Provide clinical information per referral guidelines to specialists.
• Explain details of referrals to patients and remind them of appointments.

Skills

Interpersonal skills

Customer service

Telephone manners

Organizational skills

Verbal and written communication

Teamwork

Medical terminology

Bilingual preferred

Multilingual preferred

Education

High school diploma

Medical Assistant certification

Tools

EPIC

Job description

Brockton Neighborhood Health Center in Brockton, MA, seeks a full-time Referral Specialist to process patient referrals for specialty services. You will ensure proper authorization, complete registration with accurate demographics and insurance information, and coordinate with physicians and specialists.

This role requires a high school diploma (medical assistant certification preferred), proficiency with EPIC, and strong interpersonal and customer service skills.