Referral Coordinator (Bilingual Haitian Creole)

Public Health Management Corporation; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Health Management Corporation in Philadelphia, PA, is seeking a Referrals Coordinator to schedule specialist appointments, verify insurance, and manage referral workflows across health centers.

The role requires one year of relevant experience, a high school diploma, and bilingual Haitian Creole skills; you will enter data into EMR, scan reports, and support patient transportation as needed.

Qualifications

• One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.
• Data entry experience, particularly with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.

Responsibilities

• Schedule referral appointments for all center patients.
• Verify insurance eligibility utilizing the various portals.
• Complete required referral forms.
• Provide directions to referral appointments, as needed.
• Call and send a reminder letter for future appointments.
• Contact patients to remind them of the appointment the business day before the appointment.
• Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR. If the appointment was not kept, re-initiate the process.
• Enter completed referral data into the EMR, including the appointment time, date, and location.
• Scan specialist reports into EMR.
• Track and reconcile all referrals. Support other sites as staffing or workflow dictates.
• Perform other duties as assigned, which may include scanning.
• Fluent in speaking Haitian Creole

Skills

Referral coordination

Data entry

Medical terminology

Pleasant manner

Education

High School Diploma

Tools

EMR

Practice management system

Job description

Job Category: Referrals Coordinator

FTE Status: Full‑Time

Locations

Showing 1 location

Description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Program: Health Connection

Location: 5675 North Front Street, Philadelphia, PA 19120

Job Overview: The Referral Coordinator is responsible for scheduling specialist appointments and tracking and following up with health center patients. The Referral Coordinator will report to the Practice Manager.

• Schedule referral appointments for all center patients.
• Verify insurance eligibility utilizing the various portals
• Complete required referral forms.
• Provide directions to referral appointments, as needed.
• Call and send a reminder letter for future appointments.
• Contact patients to remind them of the appointment the business day before the appointment.
• Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR. If the appointment was not kept, re-initiate the process.
• If the results are not in EMR, call the specialist or facility to receive a copy of the result or consultation letter to reconcile the order in EMR.
• Enter completed referral data into the EMR, including the appointment time, date, and location.
• Scan specialist reports into EMR.
• Track and reconcile all referrals. Required to support other sites as staffing or workflow dictates.
• Perform other duties as assigned, which may include scanning.
• Fluent in speaking Bilingual Haitian Creole

Skills:

• Knowledgeable about specialist referrals.
• Data entry experience, particularly with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.

Front Desk Coverage as Needed:

• Verify appointment and demographics.
• Verify insurance by utilizing the appropriate insurance portal.
• Collect and scan insurance cards and ID into the EMR.
• Check in patients via EMR.
• Upon checking out, print the After Visit Summary (AVS) to give to patients.
• Schedule follow-up appointments.
• Provide transportation support, including SEPTA pass and/or parking validation if applicable.
• Assist with appointment confirmation calls for the provider schedules.

Experience:

• One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.

Education:

• High School Diploma required.

PHMC is an Equal Opportunity and E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.