Referral Correspondent - Haitian Creole

Brockton Neighborhood Health Center Inc; Brockton (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Brockton Neighborhood Health Center Inc (BNHC) in Brockton, MA is seeking a Referral Coordinator to manage patient referrals for specialty services and ensure accurate registration and documentation. You will log communications, gather clinical information, and coordinate with specialists to streamline the referral process.

The role requires strong interpersonal and communication skills, proficiency with EPIC, and the ability to work in a busy community health setting.

Qualifications

• High school diploma; certification in medical assisting preferred.

Responsibilities

• Process all patient referrals for specialty services.
• Log all correspondence in EPIC tracking notes.
• Register patients with accurate demographics and current insurance.
• Assemble clinical information for referrals to specialists.
• Explain referral details to patients.
• Schedule reminders for appointments by mail or phone.
• Check hospital systems for missing reports.
• Contact specialists for outstanding consult letters.
• Notify physicians when patients miss referrals.
• Inform Referral Supervisor and staff of problems and results.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Computer skills

Phone etiquette

Organization

Verbal and written communication

Teamwork

Bilingual (preferred)

Education

High school diploma

Medical Assistant certification (preferred)

Tools

EPIC

Hospital information systems

Job description

PAY TRANSPARENCY STATEMENT:In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.Job Summary:Responsible for processing all patient referrals for specialty services. Follows center protocols for proper authorization and processing of all referrals.Essential Functions:1. Responsible for monitoring all referral reports not received and timely follow up in accordance with BNHC policy and procedure.2. All correspondence, whether telephone or mail, is logged within EPIC tracking note system.3. Ensure complete and accurate registration, including patient demographic and current insurance information.4. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.5. Review details and expectations about the referral with patients.6. Remind patients of scheduled appointments via mail or phone.7. Checks hospital computer systems for missing reports.8. Calls specialist’s office for outstanding consult letter.9. Notify physician when patient fails to show for referral appointment.10. Keep Referral Supervisor, providers and other key support staff informed of problems and results.11. Perform other duties as assigned by supervisor or department head.Additional Responsibilities:1. Interpret as needed.2. Must have knowledge of various insurance rules and regulations and how they relate in the referral processes.Working Conditions:Works in a busy community health center in a downtown business district. Occasional long hours may be required to accommodate patient volume.Physical Requirements:Physical demands requiring lifting of small pieces of equipment and/or boxes not to exceed 25 pounds. Mostly standing and interoffice walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices.Minimum Skills and Knowledge Requirements:High school diploma; sometimes combined with medical assistant certification. Proficiency with computer, word processor, and spreadsheet programs. Strong interpersonal skills needed. Strong customer service focus. Resourcefulness in problem solving. Good telephone manner and ability to screen information that may be confidential. Good organizational skills and the ability to prioritize daily workload. Good judgment. Effective verbal and written communication skills. Teamwork orientation. Some medical terminology helpful. Bilingual preferred. Fluency in multiple languages strongly preferred. Able to take and follow through with delegated tasks and accountability.