Bilingual Referral Coordinator – Haitian Creole

Brockton Neighborhood Health Center Inc; Brockton (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Brockton Neighborhood Health Center Inc (BNHC) in Brockton, MA is seeking a Referral Coordinator to manage patient referrals for specialty services and ensure accurate registration and documentation. You will log communications, gather clinical information, and coordinate with specialists to streamline the referral process.

The role requires strong interpersonal and communication skills, proficiency with EPIC, and the ability to work in a busy community health setting.

Qualifications

• High school diploma; certification in medical assisting preferred.

Responsibilities

• Process all patient referrals for specialty services.
• Log all correspondence in EPIC tracking notes.
• Register patients with accurate demographics and current insurance.
• Assemble clinical information for referrals to specialists.
• Explain referral details to patients.
• Schedule reminders for appointments by mail or phone.
• Check hospital systems for missing reports.
• Contact specialists for outstanding consult letters.
• Notify physicians when patients miss referrals.
• Inform Referral Supervisor and staff of problems and results.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Computer skills

Phone etiquette

Organization

Verbal and written communication

Teamwork

Bilingual (preferred)

Education

High school diploma

Medical Assistant certification (preferred)

Tools

EPIC

Hospital information systems

Job description

Brockton Neighborhood Health Center Inc (BNHC) in Brockton, MA is seeking a Referral Coordinator to manage patient referrals for specialty services and ensure accurate registration and documentation. You will log communications, gather clinical information, and coordinate with specialists to streamline the referral process.

The role requires strong interpersonal and communication skills, proficiency with EPIC, and the ability to work in a busy community health setting.