Referral specialist

BAYON MEDICAL GROUP LLC; Lynn (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Bayon Medical Group LLC in Lynn, MA is seeking a detail-oriented Referral Specialist to join our healthcare team. You will connect patients, providers, and specialist networks to ensure seamless care coordination and timely referrals in a fast-paced medical environment.

The role requires experience in medical office settings, familiarity with insurance verification, prior authorizations, and proficient EHR/EMR usage.

Qualifications

• 1+ years of experience in medical office, referral coordination, or healthcare admin.
• Familiarity with insurance verification, prior authorizations, and managed care.
• Proficiency with EHR/EMR systems.
• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills with a patient-first attitude.
• Highly organized with strong attention to detail and multitasking.
• Bilingual English/Khmer is a plus but not mandatory.

Responsibilities

• Process and manage patient referrals to specialists with timely coordination.
• Verify insurance eligibility and obtain prior authorizations.
• Communicate with patients, physicians, and external providers to facilitate workflows.
• Maintain accurate referral records in the EHR system.
• Follow up on pending referrals and track outcomes.
• Respond to patient inquiries regarding referral status.
• Collaborate with clinical and administrative staff to resolve referral-related issues promptly.

Skills

Medical terminology

Insurance verification

Communication

Organizational skills

Bilingual English/Khmer

Tools

EMR/EHR systems

Referral management software

Job description

About the Role

Bayon Medical Group LLC is looking for a detail-oriented and compassionate Referral Specialist to join our healthcare team in Lynn, MA. In this vital role, you’ll serve as a key connector between patients, providers, and specialist networks — ensuring seamless care coordination every step of the way. If you thrive in a fast‑paced medical environment and love making a difference, we want to hear from you!

Responsibilities

• Process and manage patient referrals to specialists, ensuring timely and accurate coordination of care
• Verify insurance eligibility and obtain prior authorizations for referrals and specialist visits
• Communicate with patients, physicians, and external providers to facilitate smooth referral workflows
• Maintain accurate and up-to-date referral records in the electronic health record (EHR) system
• Follow up on pending referrals and track outcomes to ensure continuity of patient care
• Respond to patient inquiries regarding referral status in a professional and empathetic manner
• Collaborate with clinical and administrative staff to resolve referral‑related issues promptly

Requirements

• 1+ years of experience in a medical office, referral coordination, or healthcare administrative role
• Familiarity with insurance verification, prior authorization, and managed care processes
• Proficiency with EHR/EMR systems
• Strong knowledge of medical terminology
• Excellent communication and interpersonal skills with a patient‑first attitude
• Highly organized with strong attention to detail and ability to multitask
• Bilingual (English/Khmer) is a a plus in serving our diverse patient population but not mandatory

About Us

Bayon Medical Group LLC is a trusted healthcare provider serving the North Shore MA community with a commitment to high‑quality, patient‑centered care. Our team is passionate about delivering compassionate medical services to a diverse and vibrant patient population. We foster a collaborative and supportive work environment where every team member plays an essential role in our patients’ health and well‑being.