Medical Referral Coordinator & Scheduling Specialist

Betances Health Center; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Betances Health Center is seeking a Referral Clerk to coordinate internal and external referrals and diagnostic procedures, ensuring timely access to specialty services. You will act as a liaison among patients, providers, and external partners to facilitate care, obtain reports, secure pre-authorization, and attach documentation to the EHR.

The role requires strong communication, bilingual abilities preferred, and proficiency with Microsoft Office and EHR systems.

Qualifications

• High School Diploma or GED required; healthcare setting preferred.
• 1+ year experience in a clinical or healthcare environment.
• Bilingual English/Spanish preferred; strong communication skills.
• Knowledge of medical terminology and medical records helpful.
• Proficiency in Microsoft Office; familiarity with scheduling and billing concepts.

Responsibilities

• Coordinate and schedule all referrals and diagnostic procedures.
• Serve as liaison between patients, providers and external specialists.
• Ensure pre-authorization and referrals follow payer guidelines.
• Document referrals and attach reports to the EHR/Practice Management system.
• Generate referral tracking reports for QA and compliance.
• Provide excellent customer service and clear instructions to patients.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Attention to detail

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

ECW EHR

Job description

Betances Health Center is seeking a Referral Clerk to coordinate internal and external referrals and diagnostic procedures, ensuring timely access to specialty services. You will act as a liaison among patients, providers, and external partners to facilitate care, obtain reports, secure pre-authorization, and attach documentation to the EHR.

The role requires strong communication, bilingual abilities preferred, and proficiency with Microsoft Office and EHR systems.