Referral Coordinator: Bilingual Creole - Scheduling & EMR

Public Health Management Corporation; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Health Management Corporation in Philadelphia, PA, is seeking a Referrals Coordinator to schedule specialist appointments, verify insurance, and manage referral workflows across health centers.

The role requires one year of relevant experience, a high school diploma, and bilingual Haitian Creole skills; you will enter data into EMR, scan reports, and support patient transportation as needed.

Qualifications

• One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.
• Data entry experience, particularly with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.

Responsibilities

• Schedule referral appointments for all center patients.
• Verify insurance eligibility utilizing the various portals.
• Complete required referral forms.
• Provide directions to referral appointments, as needed.
• Call and send a reminder letter for future appointments.
• Contact patients to remind them of the appointment the business day before the appointment.
• Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR. If the appointment was not kept, re-initiate the process.
• Enter completed referral data into the EMR, including the appointment time, date, and location.
• Scan specialist reports into EMR.
• Track and reconcile all referrals. Support other sites as staffing or workflow dictates.
• Perform other duties as assigned, which may include scanning.
• Fluent in speaking Haitian Creole

Skills

Referral coordination

Data entry

Medical terminology

Pleasant manner

Education

High School Diploma

Tools

EMR

Practice management system

Job description

Public Health Management Corporation in Philadelphia, PA, is seeking a Referrals Coordinator to schedule specialist appointments, verify insurance, and manage referral workflows across health centers.

The role requires one year of relevant experience, a high school diploma, and bilingual Haitian Creole skills; you will enter data into EMR, scan reports, and support patient transportation as needed.