Patient Care & Scheduling Specialist

Brockton Neighborhood Health Center; Brockton (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Brockton Neighborhood Health Center in Brockton, MA is seeking a Medical Office Assistant to coordinate clerical patient services from check-in to check-out. You will handle scheduling, registration, referrals, and posting encounters while maintaining patient confidentiality and smooth communication with providers.

The role requires a High School diploma (Medical secretary preferred) and bilingual ability; strong interpersonal and customer service skills are essential.

Qualifications

• Graduate of a medical secretary program preferred.
• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• High level of interpersonal and professional skills.
• Bilingual required.

Responsibilities

• Telephone calls– answers call, assists the caller, forwarding the call as needed.
• Internal appointments– schedules patients for follow-up and specialist visits at the Health Center.
• Referral appointments– schedules referral appointments for the patients at the referral specialties/facilities.
• Referral tracking– maintains a tracking system of all external and internal referrals.
• Check-in– patients checked from the registration areas into the specific waiting areas prior to being seen by their providers.

Skills

Bilingual

Customer service

Interpersonal skills

Phone etiquette

Education

High School diploma

Medical secretary program (preferred)

Tools

Practice management software

PC/Computers

Job description

Brockton Neighborhood Health Center in Brockton, MA is seeking a Medical Office Assistant to coordinate clerical patient services from check-in to check-out. You will handle scheduling, registration, referrals, and posting encounters while maintaining patient confidentiality and smooth communication with providers.

The role requires a High School diploma (Medical secretary preferred) and bilingual ability; strong interpersonal and customer service skills are essential.