Reefer Export Traffic Operations Specialist

MSC Mediterranean Shipping Company SA; Charleston (SC); Hybride; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Long-term disability benefits

401K Plan

Wellness Program

Discount programs

Résumé du poste

MSC Mediterranean Shipping Company (USA) Inc. is seeking an Export Traffic Reefer Client Support Specialist to manage data for international shipments of temperature‑controlled reefers and support the end‑to‑end booking process.

You will coordinate with clients, freight forwarders and internal MSC departments, maintain bookings, and help resolve issues while ensuring on‑site presence five days a week. Strong attention to detail and Excel skills are essential.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsabilités

• Prepares the booking in our internal system based on client’s requests and needs.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
• Establishes and maintains a positive relationship with clients.
• Assists clients in trouble shooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Presence required on‑site 5 days per week
• Other duties as assigned.

Connaissances

Strong attention to details

Organized

Customer service mindset

Team player

Able to work under tight deadlines

Formation

Bachelor’s degree or equivalent experience in supply chain/logistics

Outils

MS Excel

Description du poste

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

The Export Traffic Reefer Client Support Specialist manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process. Works with direct clients, freight forwarders and NVOCC. Helps in executing all the steps required to process the reservation of an export shipment. Considering the complexity of the type of unit managed and the specific needs and special handling required this is an advance clerk position that requires special training.

• Prepares the booking in our internal system based on client’s requests and needs.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
• Establishes and maintains a positive relationship with clients.
• Assists clients in trouble shooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Presence required on‑site 5 days per week
• Other duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits,effectiveday one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visitMSC Mediterranean Shipping Company.