Export Customer Service Specialist - Onsite

MSC Group; Charleston (SC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: up to $50,000

Long-term disability benefits

Flexible Spending Accounts (FSA)

Supplemental Life, Accident, Critical-

Job summary

MSC Mediterranean Shipping Company USA Inc. is seeking a customer service professional to provide comprehensive support for shipments, addressing inquiries and ensuring high-quality service. You will work with clients, carriers, and internal teams to coordinate bookings and export activities.

The role requires on-site presence five days a week in Charleston, with emphasis on accurate records, problem solving, and strong client relationships in an international environment.

Qualifications

• Bachelor’s degree preferred or equivalent in supply chain, transportation, shipping, logistics, freight forwarding or customer service.
• Experience in an international environment is a plus.
• Ability to develop and maintain positive client and vendor relationships.
• Must demonstrate attention to detail and strong communication.
• Proactive, reliable and well organized with time management skills.

Responsibilities

• Assist clients by addressing inquiries and concerns about shipments while delivering exceptional service.
• Coordinate with team and departments to optimize task execution and meet deadlines.
• Escalate complex issues to the supervisor for resolution.
• Manage bookings in the internal system based on client requirements and coordinate export shipments.
• Maintain communication with carriers and agencies for updates on shipment status.
• Update records for reporting and support management decision-making.
• On-site presence five days a week and perform other duties as assigned.

Skills

Communication skills

Attention to detail

Customer orientation

Dependability

Organization

Time management

Proactivity

Problem solving

Productivity

Team player

English

Education

Bachelor's degree or equivalent

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company USA Inc. is seeking a customer service professional to provide comprehensive support for shipments, addressing inquiries and ensuring high-quality service. You will work with clients, carriers, and internal teams to coordinate bookings and export activities.

The role requires on-site presence five days a week in Charleston, with emphasis on accurate records, problem solving, and strong client relationships in an international environment.