On-Site Reefer Export Logistics Specialist

MSC Mediterranean Shipping Company; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Life Insurance up to 50k

Disability benefits

Flexible Spending Accounts

401K Plan

Wellness Program

Partner Discounts

Short Term Disability

Job summary

MSC Mediterranean Shipping Company in the United States invites applications for an Export Traffic Reefer Client Support Specialist. You will manage bookings for temperature-controlled shipments, coordinate with clients and MSC departments, and help ensure on-time loading and problem resolution across the shipment lifecycle.

The role emphasizes accuracy, customer service, and cross-functional collaboration in a demanding logistics environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Prepares the booking in our internal system based on client’s requests and needs.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
• Establishes and maintains a positive relationship with clients.
• Assists clients in trouble shooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Presence required on-site 5 days per week
• Other duties as assigned.

Skills

Attention to detail

Organized

Time management

Customer service

Team player

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company in the United States invites applications for an Export Traffic Reefer Client Support Specialist. You will manage bookings for temperature-controlled shipments, coordinate with clients and MSC departments, and help ensure on-time loading and problem resolution across the shipment lifecycle.

The role emphasizes accuracy, customer service, and cross-functional collaboration in a demanding logistics environment.