Export Customer Service Representative

MSC Mediterranean Shipping Company; United States; Remote; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

401K Plan

Wellness Program

Partner Discounts

Job summary

MSC Mediterranean Shipping Company in Chicago is recruiting for an Export Customer Service Representative. The role focuses on handling client inquiries, coordinating export shipments, and maintaining precise records.

On-site work five days a week with a strong emphasis on accuracy and customer satisfaction. The ideal candidate has a bachelor’s degree or equivalent experience, international exposure is a plus, and strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Experience working in an international environment, a plus.
• Ability to successfully develop and maintain positive client and vendor relationships.
• Attention to detail: advanced.
• Communication skills: advanced.
• Customer orientation: advanced.
• Dependability: advanced.
• Organization skills & time management: intermediate.
• Proactivity: intermediate.
• Problem solving: fundamental.
• Productivity: advanced.
• Team player: advanced.
• English: advanced.
• MS Excel with the ability to learn new software: intermediate.

Responsibilities

• Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction.
• Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
• Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
• Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; assists clients in troubleshooting and problem solving regarding the bookings assigned.
• Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
• Updates records for reports as required by management, contributing to informed decision-making.
• Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.

Skills

Bachelor's degree

English

Attention to detail

Communication

Customer orientation

Dependability

Organization/Time management

Proactivity

Problem solving

Productivity

Team player

MS Excel

Education

Bachelor's degree or equivalent

Tools

MS Excel

Job description

Export Customer Service Representative

MSC USA - Chicago

48,000.00 – 56,000.00USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different backgrounds and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world.

Job Summary / Key Responsibilities

Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.

Essential functions:

• Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
• Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; assists clients in troubleshooting and problem solving regarding the bookings assigned.
• Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
• Updates records for reports as required by management, contributing to informed decision-making.
• Anticipates potential problems and demonstrates problem‑solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
• Presence required on‑site 5 days per week.
• Performs other duties as assigned.

This role requires working on‑site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Experience working in an international environment, a plus.
• Ability to successfully develop and maintain positive client and vendor relationships.
• Attention to detail: advanced.
• Communication skills: advanced.
• Customer orientation: advanced.
• Dependability: advanced.
• Organization skills & time management: intermediate.
• Proactivity: intermediate.
• Problem solving: fundamental.
• Productivity: advanced.
• Team player: advanced.
• English: advanced.
• MS Excel with the ability to learn new software: intermediate.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Must be able to commute to the designated office location.
• Presence required on‑site 5 days per week.

Work Authorization

Authorization to work in the U.S.

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one‑time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.