Export Reefer Client Support Specialist

MSC Mediterranean Shipping Company; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Life Insurance up to 50k

Disability benefits

Flexible Spending Accounts

401K Plan

Wellness Program

Partner Discounts

Short Term Disability

Job summary

MSC Mediterranean Shipping Company in the United States invites applications for an Export Traffic Reefer Client Support Specialist. You will manage bookings for temperature-controlled shipments, coordinate with clients and MSC departments, and help ensure on-time loading and problem resolution across the shipment lifecycle.

The role emphasizes accuracy, customer service, and cross-functional collaboration in a demanding logistics environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Prepares the booking in our internal system based on client’s requests and needs.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
• Establishes and maintains a positive relationship with clients.
• Assists clients in trouble shooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Presence required on-site 5 days per week
• Other duties as assigned.

Skills

Attention to detail

Organized

Time management

Customer service

Team player

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

Job description

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

The Export Traffic Reefer Client Support Specialist manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process. Works with direct clients, freight forwarders and NVOCC. Helps in executing all the steps required to process the reservation of an export shipment. Considering the complexity of the type of unit managed and the specific needs and special handling required this is an advance clerk position that requires special training.

• Prepares the booking in our internal system based on client’s requests and needs.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
• Establishes and maintains a positive relationship with clients.
• Assists clients in trouble shooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Presence required on‑site 5 days per week
• Other duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.