Recovery Specialist

HeartCentrix Solutions; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

HeartCentrix Solutions is seeking a confident, motivated Recovery Specialist to engage with customers, navigate tough conversations, and find workable solutions for outstanding balances.

You will manage a group of accounts, contact customers about balances, discuss options, and negotiate realistic payment plans within company guidelines. Strong communication and persistence are essential to meet goals.

Qualifications

• You don’t need the perfect background, but you should be someone who is confident and comfortable talking with people.
• You should be a strong communicator and negotiator.
• You should be persistent and able to handle hearing “no.”
• You should be professional and respectful during difficult conversations.
• You should be organized and able to work toward goals and performance expectations.

Responsibilities

• Manage your own group of customer accounts.
• Reach out to customers regarding outstanding balances.
• Talk through their situation and help determine the best path forward.
• Negotiate payment plans, settlements, and payoffs within company guidelines.
• Use available tools to locate updated customer contact information when needed.
• Keep clear and accurate notes on conversations and account activity.
• Work toward individual productivity and recovery goals.
• Handle objections and difficult conversations professionally.
• Follow company policies and applicable collection regulations.
• Provide a respectful and professional experience, even when conversations are challenging.

Skills

Communication

Negotiation

Active listening

Resilience

Professionalism

Organization

Job description

We’re looking for a confident, motivated Recovery Specialist who’s comfortable talking with customers, working through tough conversations, and finding solutions that work.

In this role, you’ll manage a group of accounts and work directly with customers to help resolve outstanding balances. A big part of the job is listening to each customer’s situation, discussing their options, and negotiating realistic payment solutions.

This could be a great fit if you’re a strong communicator, don’t get discouraged by rejection, and enjoy working toward clear goals.

What You’ll Be Doing

• Manage your own group of customer accounts
• Reach out to customers regarding outstanding balances
• Talk through their situation and help determine the best path forward
• Negotiate payment plans, settlements, and payoffs within company guidelines
• Use available tools to locate updated customer contact information when needed
• Keep clear and accurate notes on conversations and account activity
• Work toward individual productivity and recovery goals
• Handle objections and difficult conversations professionally
• Follow company policies and applicable collection regulations
• Provide a respectful and professional experience, even when conversations are challenging

What We’re Looking For

You don’t need to have the perfect background, but you should be someone who is:

• Confident and comfortable talking with people
• A strong communicator and negotiator
• Persistent and able to handle hearing “no”
• Professional and respectful during difficult conversations
• Comfortable working toward goals and performance expectations
• Organized and able

Why You Might Like This Role

Every conversation is a little different, so this isn’t a job where you’re doing the exact same thing all day. You’ll get to problem-solve, talk with different people, negotiate solutions, and see the results of your work.

If you enjoy helping people find solutions, aren’t afraid of challenging conversations, and like having clear goals to work toward, this could be a great opportunity.