Late Stage Collections Specialist ( On-Site)

NewRez LLC; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid leave

Tuition reimbursement

Employee emergency fund

Job summary

Newrez LLC is seeking a Recovery Specialist I to join the Recovery Collections team. You will locate and contact homeowners nationwide to collect on charged-off debt while negotiating settlements and payment plans.

Responsibilities include managing your portfolio, maintaining communication, and meeting performance goals in a fast-paced environment. High school diploma required; Bachelor’s degree preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 2 years charge-off collections experience or a bachelor’s degree.

Responsibilities

• Manage your individual portfolio.
• Pursue solutions to resolve post charge‑off and deficiency balance accounts.
• Re‑establish and maintain communication with customers to minimize company loss.
• Build and cultivate relationships with borrowers to help meet obligations.

Skills

Negotiation

Customer service

Analytical skills

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

2 years charge-off collections experience or a bachelor’s degree

Job description

Job Summary

Recovery Specialist I – responsible for negotiating, solving problems, and providing excellent customer service as part of the Recovery Collections team.

Primary Function

The Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery Collections team, the Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured debt.

Principal Duties

• Manage your individual portfolio.
• Pursue solutions to resolve post charge‑off and deficiency balance accounts.
• Re‑establish and maintain communication with customers to minimize company loss.
• Build and cultivate relationships with the borrowers to help them find ways to meet their obligations according to the company’s standard.
• Negotiate payoffs, settlements, and payment programs according to company guidelines.
• Utilize all available skip‑tracing tools to locate borrowers whose current contact information is inaccurate.
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and representing the company professionally.
• Perform related duties as assigned by supervisor.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree preferred.
• 2 years charge‑off collections experience or a bachelor’s degree.

Knowledge, Skill, and Ability Requirements

• Remain positive and confident in the face of frequent customer rejection.
• Achieve set goals, meet deadlines, and work in a fast‑paced, stressful environment.
• Communicate persuasively and assertively while maintaining professionalism.
• Strong numeric aptitude, problem‑solving, and analytical skills.
• Detail‑oriented self‑starter who is motivated and organized.

Additional Requirements

All employees are required to have smart phones that meet company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Benefits

Medical, dental, and vision insurance; health savings account with employer contribution; 401(k) retirement plan with employer match; paid maternity leave/parental bonding leave; pet insurance; adoption assistance; tuition reimbursement; employee loan program; Newrez Employee Emergency and Disaster Fund; Newrez NOW Corporate Social Responsibility program; 1 volunteer time off day; employee matching gifts program; Newrez Grants Program.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – we celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.