Remote Collections Specialist: Early-Stage Recovery

defi SOLUTIONS

Columbus (OH)

On-site

USD 35,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Paid Training

Up to four weeks of PTO (Paid Time Off

Tuition Reimbursement

Day One - Comprehensive Benefits Packa

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Job summary

defi SOLUTIONS is seeking an Account Recovery Specialist to assist customers through early-stage account recovery while delivering a professional, respectful, and solutions-focused experience. You will handle payment questions, due dates, payoff information, and account updates in a fast-paced contact center.

Ideal candidates enjoy problem-solving, clear communication, and helping customers bring accounts current.

Qualifications

High School Diploma or GED required.
1+ year experience in a high-volume contact center.
Proven remote work experience with reliable internet.
State licensing in collections across multiple states is provided.

Responsibilities

Provide customer support for payment questions, due dates, payoff information, and account updates.
Process ACH requests and provide accurate payoff quotes.
Assist customers with early-stage account recovery for accounts 1-45 days past due.
Discuss repayment options and help set up payment arrangements.
Review account information and document updates accurately.
Use skip tracing tools to locate and update customer information.
Maintain professionalism, empathy, and compliance during all customer interactions.
Meet quality, adherence, and efficiency expectations in a high-volume contact center environment.