Recovery Specialist | Customer Solutions & Negotiation

HeartCentrix Solutions; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

HeartCentrix Solutions is seeking a confident, motivated Recovery Specialist to engage with customers, navigate tough conversations, and find workable solutions for outstanding balances.

You will manage a group of accounts, contact customers about balances, discuss options, and negotiate realistic payment plans within company guidelines. Strong communication and persistence are essential to meet goals.

Qualifications

• You don’t need the perfect background, but you should be someone who is confident and comfortable talking with people.
• You should be a strong communicator and negotiator.
• You should be persistent and able to handle hearing “no.”
• You should be professional and respectful during difficult conversations.
• You should be organized and able to work toward goals and performance expectations.

Responsibilities

• Manage your own group of customer accounts.
• Reach out to customers regarding outstanding balances.
• Talk through their situation and help determine the best path forward.
• Negotiate payment plans, settlements, and payoffs within company guidelines.
• Use available tools to locate updated customer contact information when needed.
• Keep clear and accurate notes on conversations and account activity.
• Work toward individual productivity and recovery goals.
• Handle objections and difficult conversations professionally.
• Follow company policies and applicable collection regulations.
• Provide a respectful and professional experience, even when conversations are challenging.

Skills

Communication

Negotiation

Active listening

Resilience

Professionalism

Organization

Job description

HeartCentrix Solutions is seeking a confident, motivated Recovery Specialist to engage with customers, navigate tough conversations, and find workable solutions for outstanding balances.

You will manage a group of accounts, contact customers about balances, discuss options, and negotiate realistic payment plans within company guidelines. Strong communication and persistence are essential to meet goals.