Recovery Specialist

Ashley, Southeastern VA; Virginia Beach (VA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Paid Time Off (Vacation, Sick & Public Holidays)

Employee Assistance Program

Job summary

A regional retailer is seeking a Recovery Specialist in Virginia Beach to rebuild connections with past customers. You will leverage your communication and negotiation skills to offer payment options that benefit both customers and the company. The ideal candidate will have at least 2 years of experience in collections or customer service and must possess a high level of integrity and professionalism. This full-time role offers a comprehensive benefits package, including health care and retirement plans.

Qualifications

• 2+ years of experience in collections, customer service, or call center roles.
• Ability to make thoughtful decisions that align with business needs.
• Comfort working in Microsoft Office and internal systems.

Responsibilities

• Reconnect with customers to reestablish relationships and offer realistic payment options.
• Negotiate payment arrangements that bring accounts current or pay off balances.
• Document interactions and outcomes accurately using internal systems.

Skills

Strong communication skills

Negotiation skills

Problem-solving

Attention to detail

Education

College degree preferred

Tools

Microsoft Office

Job description

Ashley, Southern VA provided pay range

Our range is provided by Ashley, Southern VA. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Base pay range

$16.00/yr - $16.00/yr

As a Recovery Specialist, you will play a key role in rebuilding connections with past customers whose accounts have been charged off. You will use strong communication skills, good judgment, and legal process awareness to create win‑win solutions that benefit both the customer and the company.

What You'll Do

• Reconnect with customers to reestablish relationships and offer realistic payment options
• Negotiate payment arrangements that bring accounts current or pay off balances
• Identify accounts eligible for legal action and initiate next steps
• Use critical thinking to resolve customer concerns or escalate when needed
• Balance empathy and assertiveness over the phone with a professional, positive tone
• Document interactions and outcomes accurately using internal systems
• Work collaboratively with legal and collections teams to meet recovery goals

Qualifications

• 2+ years of experience in collections, customer service, or call center roles
• Strong communication and negotiation skills
• Ability to make thoughtful decisions that align with business needs
• Comfort working in Microsoft Office and internal systems
• A high level of integrity, professionalism, and attention to detail
• College degree preferred

You’ll be a good fit if you:

• Enjoy solving problems and helping people
• Are confident and professional on the phone
• Stay calm under pressure and know when to escalate
• Thrive in fast‑paced, goal‑driven environments
• Understand the value of respect, connection, and second chances

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Discount
• Employee Assistance Program

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Legal

Industries

• IT Services and IT Consulting

Location

• Virginia Beach, VA