Recovery Specialist Remote in RDU area

Bullcity Financial Solutions; Durham (NC); Remote; USD 40,000 - 55,000; Full time

Job summary

Bullcity Financial Solutions is looking for a motivated Recovery Specialist in Durham, NC. This role focuses on contacting consumers to resolve missed payments and build effective repayment solutions. The ideal candidate will have strong communication skills, excellent knowledge of debt laws, and experience in collections.

With responsibilities including monitoring accounts and negotiating payment plans, you'll be part of a supportive team working to ensure timely payments for our clients in various sectors such as healthcare and utilities.

Qualifications

• Minimum of 2 years experience as a Collection Specialist or similar role.
• Excellent knowledge of collection and billing procedures.
• Strong understanding of FDCPA and FCRA regulations.

Responsibilities

• Monitor assigned accounts for unresolved debts.
• Contact consumers with overdue payments to encourage payment.
• Develop repayment plans to resolve outstanding debt.
• Respond to inquiries and resolve billing or collection issues.

Skills

Excellent communication

Knowledge of debt laws

Problem-solving skills

Organizational skills

Negotiation skills

Education

High school diploma or GED

Degree preferred

Tools

Microsoft Office Suite

Job description

About the Recovery Specialist Position

We're seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary Clients include Healthcare, Public and Private Utilities, Credit Unions, and Government.

To succeed as a Recovery Specialist, you'll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You'll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.

Collection Specialist Responsibilities

• Oversee assigned accounts on a regular basis, monitoring for unresolved debts
• Investigate assigned accounts to determine if there's a long-term issue
• Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed
• Develop repayment plans that quickly and efficiently resolve outstanding debt
• Respond to inquiries in a timely and professional manner, resolving any billing or collection issues
• Process payments and, if applicable, refunds
• Regularly update account status records for assigned accounts
• Review [daily/monthly] reports on collection progress

Collection Specialist Requirements

• [2+] years experience as a Collection Specialist or similar role
• High school diploma or GED required
• Degree preferred
• Excellent knowledge of collection and billing procedures
• Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA
• Proficient with Microsoft Office suite
• Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues
• Excellent written and verbal communication skills with a knack for negotiating
• Superb problem-solving and critical thinking skills
• Strong organizational and multitasking skills