Account Recovery Specialist — Remote Role

defi SOLUTIONS; Westlake (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Training

4 weeks PTO

Tuition Reimbursement

Day One Benefits Package

Internal Growth Opportunities

Job summary

defi SOLUTIONS is seeking an Account Recovery Specialist to support customers in early-stage recovery, answering questions, handling payment support, and providing payoff options. You will interact in a fast-paced contact center, delivering professional and solutions-focused care to help bring accounts current.

The role emphasizes problem-solving, customer communication, and adherence to policies, with opportunities for growth and a comprehensive benefits package from day one.

Qualifications

• High School Diploma or GED.
• Experience in a high-volume call center (1+ year).
• Proven remote work experience with reliable internet.
• State licensing covered for collections across multiple states.

Responsibilities

• Provide customer support for payment questions, due dates, payoff information, and account updates.
• Process ACH requests and provide accurate payoff quotes.
• Assist customers with early-stage account recovery for accounts 1–45 days past due.
• Discuss repayment options and help set up payment arrangements when appropriate.
• Review account information and document updates accurately.
• Use skip tracing tools to locate and update customer information.
• Maintain professionalism, empathy, and compliance during all customer interactions.
• Meet quality, adherence, and efficiency expectations in a high-volume contact center environment.

Skills

High-Volume Call Center

Problem Solving

Communication

Customer Service

Remote Work

Education

High School Diploma or GED

Tools

Skip Tracing Tools

Job description

defi SOLUTIONS is seeking an Account Recovery Specialist to support customers in early-stage recovery, answering questions, handling payment support, and providing payoff options. You will interact in a fast-paced contact center, delivering professional and solutions-focused care to help bring accounts current.

The role emphasizes problem-solving, customer communication, and adherence to policies, with opportunities for growth and a comprehensive benefits package from day one.