Collections and Recovery Specialist

Bill Gosling Outsourcing; Hampton (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Team-oriented culture

State-of-the-art offices

Fun workplace

Job summary

Bill Gosling Outsourcing is seeking a passionate Collections and Recovery Specialist in Hampton, Virginia. In this role, you'll help individuals navigate financial hardships while negotiating payment solutions with empathy and professionalism. You'll have the opportunity to work in a dynamic environment with growth opportunities, comprehensive training, and a supportive, team-oriented culture. Join us to make a real impact while enjoying a lively workplace that values diversity and inclusion.

Qualifications

• Ability to handle sensitive financial situations with respect and professionalism.
• Experience in customer service or collections is preferred.
• Willingness to learn state-specific collection laws and compliance regulations.

Responsibilities

• Contact consumers to collect overdue accounts via calls.
• Negotiate payment solutions empathetically.
• Document communications and support clients through payment systems.
• Navigate legal recovery processes and compliance certifications.

Skills

Negotiation skills

Empathy

Communication skills

Problem-solving skills

Time management

Job description

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses worldwide, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results. Are you ready to make a real difference for customers and the company? In this role you will help individuals navigate financial hardship while driving real business impact. If you’re someone who thrives in a fast‑paced, ever‑evolving environment and loves the challenge of meaningful, goal‑driven work, this is your opportunity to shine. As a Collections and Recovery Specialist, you’ll play a crucial role in helping clients recover delinquent loan products and past‑due accounts. You’ll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control — and earning strong commission while doing it.

What You’ll Do

• Contact consumers to collect on overdue accounts via outbound and inbound calls
• Negotiate payoffs, settlements, and payment plans
• Communicate with respect and empathy, offering realistic solutions to distressed clients
• Document all communications and guide customers through payment systems (online or IVR)
• Navigate state‑specific collection laws and legal recovery processes
• Manage daily work logs, prioritize accounts, and maintain call productivity
• Perform skip tracing and use investigative tools to locate consumers
• Complete required compliance certifications per client and regulatory guidelines

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team‑Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State‑of‑the‑Art Offices: Work in our modern, well‑equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need.