Remote Collections Specialist I

Commerce Bank; United States; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Job summary

Commerce Bank is seeking a Recovery Specialist I in the United States to manage inbound and outbound collections for various accounts. You will review inquiries, move funds within internal systems, and maintain productivity with a focus on confidentiality and customer service.

The role requires basic familiarity with collection software and strong communication skills; a high school diploma and 1+ year collections experience are expected, with a Notary registration preferred.

Qualifications

• High School Diploma or equivalent required.
• 1+ year collections experience required.
• 1+ year post charge-off collections experience preferred.
• Public Notary registration preferred.

Responsibilities

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products.
• Place outbound calls to delinquent direct deposit accounts.
• Review and handle voicemail follow-up and returned mail.
• Move funds using internal systems, such as Universal Maintenance Database.
• Maintain an acceptable level of productivity and quality assurance.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Questioning

Confidentiality

Attention to detail

Team player

Communication

Adaptable

MS Office

Education

High School Diploma

1+ year collections experience

1+ year post charge-off collections

Notary registration preferred

Tools

TSYS

SHAW

DM9

Job description

Commerce Bank is seeking a Recovery Specialist I in the United States to manage inbound and outbound collections for various accounts. You will review inquiries, move funds within internal systems, and maintain productivity with a focus on confidentiality and customer service.

The role requires basic familiarity with collection software and strong communication skills; a high school diploma and 1+ year collections experience are expected, with a Notary registration preferred.