Recon Accounts Specialist II: Operations & Client Liaison

CAI Cox Automotive Corp Svcs., LLC; Riverside (CA); In loco; USD 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

Cox Automotive is seeking a Recon Account Specialist II to deliver exceptional client experience and drive operational success across auction and reconditioning locations. You will track repair progress, coordinate with multiple teams, and maintain accurate records of estimates and completed work.

The role requires accuracy, clear communication with clients and vendors, and adherence to safety and process standards. A high school diploma and 3 years of related experience are required.

Competenze

• High school diploma or GED and at least 3 years of related experience in claims management, claims investigation, or problem/conflict resolution.
• Ability to adapt in a fluid and changing environment.
• Strong organizational and time management skills.

Mansioni

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain relationships with commercial account representatives, major clients, and vendors.
• Coordinate pricing verification, availability, and sourcing of materials with procurement and parts suppliers.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and updates to managers and stakeholders.
• Model safe behaviors and participate in safety initiatives and continuous improvement efforts.

Descrizione del lavoro

Cox Automotive is seeking a Recon Account Specialist II to deliver exceptional client experience and drive operational success across auction and reconditioning locations. You will track repair progress, coordinate with multiple teams, and maintain accurate records of estimates and completed work.

The role requires accuracy, clear communication with clients and vendors, and adherence to safety and process standards. A high school diploma and 3 years of related experience are required.