Client-Focused Recon Accounts Specialist II

Cox Automotive Inc.; Riverside (CA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Bereavement leave

Volunteer time off

Parental leave

Job summary

Cox Automotive Inc. is seeking an Recon Account Specialist II in Riverside, CA to coordinate repair progress, liaise with clients and suppliers, and ensure accurate estimates and documentation across multiple locations.

You will partner with maintenance, reconditioning, and procurement teams, audit outputs for accuracy, and drive a positive client experience while promoting service excellence.

The role emphasizes safety, process improvements, and upselling opportunities within Cox's product suite.

Qualifications

• High school diploma or GED required, plus 3 years in claims management/claims investigation or related resolution work.
• Ability to adapt in a fluid environment and manage multiple tasks.
• Strong organizational and time-management abilities.

Responsibilities

• Track repair progress and timelines; communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work.
• Maintain relationships with account representatives, major clients, and vendors.
• Verify pricing, availability, and sourcing of materials with procurement and parts suppliers.
• Coordinate sales preparation for commercial accounts with accurate collection of vehicle and account information.
• Audit work by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work per company standards.
• Serve as liaison between departments, clients, and vendors to resolve issues.

Skills

Attention to detail

Organizational skills

Time management

Adaptability

Education

High school diploma or GED

Job description

Cox Automotive Inc. is seeking an Recon Account Specialist II in Riverside, CA to coordinate repair progress, liaise with clients and suppliers, and ensure accurate estimates and documentation across multiple locations.

You will partner with maintenance, reconditioning, and procurement teams, audit outputs for accuracy, and drive a positive client experience while promoting service excellence.

The role emphasizes safety, process improvements, and upselling opportunities within Cox's product suite.