Receptionist - State Farm Agent Team Member

Bill Pool - State Farm Agent; Jacksonville (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Licensing paid

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bill Pool - State Farm Agent is seeking a friendly receptionist to greet clients and manage daily office communications in a busy insurance agency. The role emphasizes strong customer service and relationship-building with prospective and existing customers.

The successful candidate will handle scheduling, inquiries, and CRM updates while supporting a team dedicated to helping customers with insurance options and high-quality service. A personable, organized, and proactive mindset is essential.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2002 and have been with State Farm since 1989. I'm a graduate of the University of West Florida, where I earned my B.A. in Finance, graduating Cum Laude. I feel incredibly fortunate to have built my entire career with State Farm and continue doing work centered around helping people and serving our customers.

Giving back is important to our agency, and we're proud supporters of Trinity Rescue Mission and the work they do within our community.

Our agency offers a 401(k), paid time off, professional development opportunities, licensing costs paid up front, and a strong commitment to work-life balance. We believe in investing in our team and giving people the resources they need to build rewarding, long-term careers.

Our culture is customer-focused and built around having great people on the team. I'm looking for someone with strong character who is personable, enjoys building relationships, and genuinely cares about helping customers. If you're a people person who wants to learn, grow, and make a difference, we'd love to meet you.

ROLE DESCRIPTION:

Bill Pool - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.