Receptionist - State Farm Agent Team Member

Tim Reed; Independence (IA); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Timreed in Independence, Iowa, is looking for a Receptionist - State Farm Agent Team Member to provide exceptional customer service and manage office communications. The ideal candidate will possess strong organizational and communication skills, engaging with customers and team members effectively.

The role offers a supportive environment with opportunities for professional growth. Responsibilities include greeting customers, scheduling, handling inquiries, and assisting with administrative tasks.

Join a positive team culture committed to helping others and enjoy various benefits including health insurance and flexible scheduling.

Qualifications

• Previous experience in a receptionist or customer service role.
• Comfortable with engaging in sales conversations.
• Eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with customers to identify insurance opportunities.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Sales conversation engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2003 after spending 12 years with State Farm corporate and moving back to my hometown to serve the community I care deeply about. Our office has grown to a team of nine, and we pride ourselves on creating a supportive, customer-focused environment where team members are encouraged to grow both personally and professionally.

I’m a graduate of the University of Northern Iowa, have been married for over 30 years, and enjoy spending time outdoors, summers at the lake, and winter snow activities with my family. Our office offers a Monday–Friday schedule, PTO, continuing education opportunities, an Aspirant program, team celebrations, snacks and coffee, and flexibility to support outside passions and activities.

I’m looking for someone energetic, coachable, tech-savvy, and relationship-driven who wants to be part of a positive team culture focused on helping others.

Role Description

Tim Reed - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.