Receptionist – Primary Care

Southwoods Health; Columbiana (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Southwoods Health is hiring a Receptionist for a Primary Care office in Columbiana, Ohio. You will register patients, schedule appointments, greet visitors, and provide a comprehensive and proactive experience while gathering demographic, financial, and insurance information.

As the first point of contact, you will ensure accuracy and compliance with our Patient Relations policies, handle check-in/check-out, collect co-pays, update EMR records, and support a welcoming, efficient office

Qualifications

• Completed coursework in business office operations, computer applications, and medical terminology.
• Basic proficiency in Microsoft Office; previous medical receptionist experience preferred.
• Strong communication, organization, and attention to detail.

Responsibilities

• Greet patients and visitors with a professional, welcoming demeanor.
• Schedule appointments and handle inquiries in person or by phone.
• Check-in and check-out patients; manage paperwork.
• Collect co-pays and process daily deposits.
• Update patient information and insurance documentation in EMR.
• Ensure compliance with facility policies and regulatory requirements.

Skills

Customer service

Communication

Scheduling

Attention to detail

Education

Business office operations training

Medical terminology training

Computer applications training

Tools

Microsoft Office

EMR software

Job description

Company: Southwoods Health
Location: Columbiana, Ohio
Schedule: Full-Time | Monday – Friday, 8:00 AM – 4:30 PM

About the Role:

Southwoods Health is hiring a Receptionist for a Primary Care office in Columbiana, Ohio. In this role, you will register, schedule, and process patient information while providing a comprehensive and proactive experience for our visitors. The ideal candidate will demonstrate outstanding customer service skills to support patients while accurately gathering demographic, financial, and insurance data. As the first point of contact, you will be expected to understand and strictly abide by our Patient Relations company policies.

• Patient Welcome: Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service.
• Scheduling & Inquiries: Schedule patient appointments, answer phone calls, and provide information in person.
• Check-In/Check-Out: Greet patients, provide necessary paperwork for completion, check patients in and out, and monitor reception area flow.
• Financial Duties: Collect patient co-pays, close the cash drawer, and accurately complete daily deposits.
• Data Management: Update patient information and insurance documentation within the Electronic Medical Record (EMR) chart.
• Compliance: Perform all tasks in accordance with facility policies, objectives, and mission statements. Ensure all physician practice processes maintain compliance with regulatory agencies.

What You’ll Need (Qualifications):

• Education/Training: Completed coursework or training in business office operations, computer applications, and medical terminology.
• Technical Skills: Basic proficiency in Microsoft Office is required. Prior experience as a medical receptionist is preferred.
• Core Competencies: Effective communication, critical thinking, problem-solving capabilities, strong attention to detail, and top-tier organizational accuracy.
• Professionalism: Maintain a professional demeanor at all times, backed by strong ethical and moral principles.

Why Choose Southwoods?

At Southwoods, it's not just about the treatment, but how you're treated. Join our award-winning team today.