Receptionist

Southwoods Health; Warren (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Southwoods Health in Warren, Ohio is seeking a patient-focused Front Office Specialist to greet visitors, manage registrations, and coordinate scheduling. You will be the first contact for patients, ensuring accurate demographic, insurance, and financial information.

You will handle check-in, phone inquiries, and basic clerical tasks, support the clinical team with modest tasks, maintain compliance, and uphold the highest standards of customer service.

Qualifications

• Prior experience as medical receptionist or healthcare front-office preferred.
• Proficient in Microsoft Office; ability to navigate digital office systems.
• Educational background in medical terminology or healthcare administration ideal.
• Strong customer service, organizational, and attention to detail.

Responsibilities

• Greet patients and visitors, manage the check-in process and paperwork.
• Answer inbound calls, route inquiries, and record messages accurately.
• Book patient appointments and monitor reception flow.
• Collect co-pays, balance cash drawers, and prepare deposits.
• Enter and update patient demographics and insurance data in the EMR.
• Assist clinical team by processing prescription requests and test authorizations.

Skills

Customer service

Organizational skills

Attention to detail

MS Office

Digital office systems

Education

Medical terminology training or healthcare office administration

Tools

EMR system navigation

Job description

Experience the Southwoods Difference

At Southwoods Health, it's not just about the treatment - it's about how you're treated. We are seeking a professional, patient-focused Front Office Specialist for our physician office in Warren, Ohio. Serving as a patient's first point of contact, this role is essential to delivering the high standard of care our community expects.

The Role

In this position, you will welcome visitors, manage incoming communications, and oversee the patient registration process. You will play a key role in securing accurate medical, financial, and insurance details to ensure a seamless patient experience.

Key Responsibilities

• Patient Check-In: Greet patients and visitors warmly, managing the check-in process and distributing necessary intake paperwork.
• Communication: Efficiently answer inbound phone calls, route inquiries to the appropriate staff, and record accurate messages.
• Scheduling & Coordination: Securely book patient appointments and proactively monitor the flow of the reception area.
• Financial Administration: Collect patient co-pays, balance daily cash drawers, and prepare deposits accurately.
• Data Entry: Enter and update detailed patient demographics and insurance coverage profiles within the EMR system.
• Clinical Support: Assist the clinical team by processing pharmacy prescription requests and coordinating diagnostic test authorizations.
• Compliance: Maintain strict adherence to OSHA, ODH, and internal facility policies and protocols.

Qualifications

• Experience: Prior experience working as a medical receptionist or in a healthcare front-office setting is preferred.
• Technical Skills: Basic proficiency in the Microsoft Office Suite and experience navigating digital office systems.
• Education: Formative training in medical terminology or healthcare office administration is highly ideal.
• Core Traits: Exceptional customer service skills, strong organizational abilities, and a high attention to detail.