Patient Access Manager

Southwoods Health; Boardman Township (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stable daytime schedule

Boardman Executive Centre location

Job summary

Southwoods Health in Boardman, OH is seeking a Patient Access Manager to lead Registration, Financial Clearance, and Authorization teams. You will design efficient workflows, set performance benchmarks, and ensure front-end revenue cycle activities comply with policies and regulations.

The role emphasizes leadership, mentorship, continuous improvement, and collaboration with physicians and office staff to optimize reimbursement outcomes and patient access.

Qualifications

• Bachelor's Degree in Business Administration, Healthcare Management, or a related field OR 5+ years of progressive experience in patient access/revenue cycle management.
• Certified Revenue Cycle Representative (CRCR) designation is highly preferred.
• Leadership with healthcare management experience and professional demeanour.
• Outstanding written and verbal communication, prioritization, and time-management skills.

Responsibilities

• Establish measurable productivity metrics for registration and financial clearance sub-functions.
• Manage, mentor, and build a high-performing revenue cycle team.
• Lead continuous optimization initiatives with strong internal controls and technology.
• Support financial viability by driving patient financial engagement and clean front-end data.
• Cultivate collaboration with physicians, managers, and office personnel; educate on regulatory changes.

Education

Bachelor's Degree in Business Administration, Healthcare Management, or a related field OR 5+ years of progressive experience in patient access/revenue cycle management

Certified Revenue Cycle Representative (CRCR) designation

Job description

Location: Boardman, OH (Southwoods Executive Centre)
Schedule: Full-Time, Monday - Friday (Dayshift | In-Office)

About Southwoods Health

At Southwoods Health, it's not just about the treatment, but how you're treated. As a premier, locally owned regional healthcare system in the Mahoning Valley, we pride ourselves on delivering a patient-first experience. We are seeking an operational leader who shares this philosophy to join our business office team.

Position Overview

The Patient Access Manager provides vital strategic direction, leadership, and operational management for the Registration, Financial Clearance, and Authorization teams across Southwoods Health, including The Surgical Hospital at Southwoods and Triad Health Services.

In this role, you will design efficient workflows, establish performance benchmarks, and foster a culture of accountability and service excellence. You will ensure all front-end revenue cycle activities comply seamlessly with organizational policies, payer requirements, and federal/state regulations.

Key Responsibilities

• Operational Excellence: Establish measurable productivity metrics and goals for registration and financial clearance sub-functions; partner with team supervisors to achieve and sustain top-tier results.
• Team Leadership & Mentorship: Manage, mentor, and build a high-performing revenue cycle team, focusing on high engagement, training, professional retention, and employee satisfaction.
• Continuous Improvement: Lead continuous optimization initiatives by implementing strong internal managerial controls and leveraging modern technology across workflows.
• Financial Stewardship: Support the financial viability of Southwoods Health by driving patient financial engagement initiatives and ensuring clean front-end data to optimize reimbursement outcomes.
• Provider & Partner Collaboration: Cultivate strong collaborative relationships with physicians, clinical service line managers, and office personnel; provide ongoing education regarding regulatory changes in patient access.
• Administrative Management: Keep workflows up-to-date with evolving healthcare regulations; oversee daily staff scheduling, payroll approvals, time-off requests, and overtime tracking.

Qualifications & Requirements

• Education & Experience: Bachelor's Degree in Business Administration, Healthcare Management, or a related field OR 5+ years of progressive experience in patient access/revenue cycle management.
• Certification: Certified Revenue Cycle Representative (CRCR) designation is highly preferred.
• Leadership Style: A results-driven leader with proven healthcare management experience and the ability to maintain a poised, professional demeanor at all times.
• Core Skills: Outstanding written and verbal communication, sharp prioritization instincts, and expert time-management skills.

Why Join Southwoods?

• Stable, predictable Monday through Friday daylight schedule.
• Work out of the beautiful Southwoods Executive Centre in Boardman.
• Be part of an award-winning, growing healthcare network that prioritizes community and employee appreciation.

Join a team where your leadership directly impacts how our community is treated.