Patient Concierge & Medical Front Desk Specialist

Southwoods Health; Columbiana (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Southwoods Health is hiring a Receptionist for a Primary Care office in Columbiana, Ohio. You will register patients, schedule appointments, greet visitors, and provide a comprehensive and proactive experience while gathering demographic, financial, and insurance information.

As the first point of contact, you will ensure accuracy and compliance with our Patient Relations policies, handle check-in/check-out, collect co-pays, update EMR records, and support a welcoming, efficient office

Qualifications

• Completed coursework in business office operations, computer applications, and medical terminology.
• Basic proficiency in Microsoft Office; previous medical receptionist experience preferred.
• Strong communication, organization, and attention to detail.

Responsibilities

• Greet patients and visitors with a professional, welcoming demeanor.
• Schedule appointments and handle inquiries in person or by phone.
• Check-in and check-out patients; manage paperwork.
• Collect co-pays and process daily deposits.
• Update patient information and insurance documentation in EMR.
• Ensure compliance with facility policies and regulatory requirements.

Skills

Customer service

Communication

Scheduling

Attention to detail

Education

Business office operations training

Medical terminology training

Computer applications training

Tools

Microsoft Office

EMR software

Job description

Southwoods Health is hiring a Receptionist for a Primary Care office in Columbiana, Ohio. You will register patients, schedule appointments, greet visitors, and provide a comprehensive and proactive experience while gathering demographic, financial, and insurance information.

As the first point of contact, you will ensure accuracy and compliance with our Patient Relations policies, handle check-in/check-out, collect co-pays, update EMR records, and support a welcoming, efficient office