Receptionist & Insurance Team Support

State Farm; Wilkes-Barre (Luzerne County); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

State Farm in Wilkes-Barre, PA is seeking a Receptionist - Team Member to welcome customers, manage scheduling, and support office communications. You will handle inquiries, maintain records, and assist the team with administrative tasks.

Ideal candidates are organized, detail-oriented, with strong communication skills and a willingness to learn about insurance products and sales conversations. This role offers growth opportunities and a friendly, service-driven environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication & interpersonal

Organizational & multitasking

Sales conversations

Customer service

Tools

Microsoft Office

CRM systems

Job description

State Farm in Wilkes-Barre, PA is seeking a Receptionist - Team Member to welcome customers, manage scheduling, and support office communications. You will handle inquiries, maintain records, and assist the team with administrative tasks.

Ideal candidates are organized, detail-oriented, with strong communication skills and a willingness to learn about insurance products and sales conversations. This role offers growth opportunities and a friendly, service-driven environment.