Front Desk & Customer Care Specialist - Insurance Office

Story Insurance Team; Hutto (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Bonus based on performance

Paid time off

Opportunity for advancement

Job summary

State Farm Agent is seeking a Receptionist to join the team in a dynamic support role. The candidate will greet customers, manage scheduling, and handle inquiries while maintaining customer records.

The position offers opportunities to engage with clients on insurance options and develop professional skills in a supportive environment. Ideal candidates bring strong communication, organizational abilities, and comfort with sales conversations, plus basic MS Office and CRM experience.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

MS Office/CRM

Tools

CRM systems

Microsoft Office

Job description

State Farm Agent is seeking a Receptionist to join the team in a dynamic support role. The candidate will greet customers, manage scheduling, and handle inquiries while maintaining customer records.

The position offers opportunities to engage with clients on insurance options and develop professional skills in a supportive environment. Ideal candidates bring strong communication, organizational abilities, and comfort with sales conversations, plus basic MS Office and CRM experience.