Front Desk & Customer Care Associate – Insurance Team

Talentify; Whitehall (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Health insurance

Paid time off

Training & development

Advancement opportunities

Job summary

State Farm Agent is seeking a receptionist to join our small, friendly team. You will greet clients, manage calls and appointments, and maintain records with accuracy. The ideal candidate is organized, detail-oriented, and eager to contribute to a positive office culture. This role offers growth opportunities, PTO, and ongoing training in a supportive environment.

Join our team of three and help deliver exceptional service while supporting sales discussions and administrative workflows.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Well-organized with multitasking capabilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone and direct them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

State Farm Agent is seeking a receptionist to join our small, friendly team. You will greet clients, manage calls and appointments, and maintain records with accuracy. The ideal candidate is organized, detail-oriented, and eager to contribute to a positive office culture. This role offers growth opportunities, PTO, and ongoing training in a supportive environment.

Join our team of three and help deliver exceptional service while supporting sales discussions and administrative workflows.