Insurance Front Desk & Customer Care Specialist

State Farm; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Health Insurance

Advancement Opportunities

Paid Time Off

Training & Development

Bonus (Performance)

Competitive Salary

Flexible Schedule

Job summary

State Farm Agent Team Member in Pittsburgh is seeking a Receptionist to greet customers, manage appointments, and support daily operations. You will handle inquiries, maintain customer records, and participate in conversations about insurance options to help grow the business.

The role emphasizes customer service, organization, and collaborative work with the team to deliver excellent service and follow-up on customer needs.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfort with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone and route to the right team.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

MS Office & CRM

Job description

State Farm Agent Team Member in Pittsburgh is seeking a Receptionist to greet customers, manage appointments, and support daily operations. You will handle inquiries, maintain customer records, and participate in conversations about insurance options to help grow the business.

The role emphasizes customer service, organization, and collaborative work with the team to deliver excellent service and follow-up on customer needs.