Receptionist-Info Record Clerk Urgent Need

MillenniumSoft Inc; Inverness (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Millenniumsoft is seeking a Receptionist-Info Record Clerk in Inverness, FL to support the DCF service center. This role involves answering inquiries, directing calls, processing mail, and providing admin support to Child Protection and Children's Legal Services.

The position requires a professional office background, strong customer service, and English proficiency. On-site role with duties including filing, forms, and interview assistance.

Qualifications

• Two years of work experience in a professional office.
• One year of customer-facing service in a professional office.
• Ability to use postage machine, copier, and fax machine.
• Lives within 30 miles of the work location.

Responsibilities

• Provide administrative support to the Department of Children and Families for Child Protection and Children's Legal Services.
• Answer incoming calls and assist clients/families who visit the office.
• Refer inquiries to the proper person or resource and resolve customer complaints.
• Handle and follow up on customer inquiries as needed.
• Manage mail delivery, shipments, and forms on the Share Drive.
• Assist with employee interviews and supplies deliveries.
• Keep the reception area tidy and manage closures and letters.

Skills

English proficiency

Office experience

Customer service

Professional appearance

Mail room processes

Tools

Postage machine

Copier

Fax machine

Job description

Title/Role: FL-DCF- Inverness- Receptionist-Info Record Clerk

Worksite Address: Inverness, FL

Pay Rate: $15/hr

• DCF Family Safety Receptionist to work in the Service Center assisting customers.
  
  

Title/Role: FL-DCF- Inverness- Receptionist-Info Record Clerk

Worksite Address: Inverness, FL

Pay Rate: $15/hr

Job Short Description

• DCF Family Safety Receptionist to work in the Service Center assisting customers.
  
  

Job Complete Description

• DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints.
• Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints.
• Complete follow up customer inquiries as necessary.
• Answer Incoming Calls
• Answer door and assist clients/families that come to the office
• Outgoing / Incoming Mail Delivery - Postage Machine
• Tidy up Play Room (when used)
• Closure Letters
• Case Filing (file)
• Forms (use Share Drive)
• Assist with employee interviews
• Accept Supply Deliveries (put in supply room)
• Deliver Faxes (end of day)
• Replenish Copier Paper (end of day)
• Empty Recycle Boxes (end of day Tuesday and Friday)
  
  

Skills Required

• Ability to speak and understand English
• Work experience in professional office environment - 2 years
• Experience with customer facing customer service in a professional office environment - 1 years
• Ability to use office equipment, postage machine, copier, fax machine
• Professional appearance and courteous to customers
• Experience in mail room processes and machines
• Lives within 30 miles of work location
  
  

Skills Highly Desired

• Experience assisting with employee interviews
• Experience with supply management
• Previous experience working for the State of Florida
  
  

Skills Desired

• Experience using Share Drive