Receptionist

Prismagic Solutions Inc.; Inverness (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Prismagic Solutions Inc. in Inverness, FL is seeking a professional Receptionist / Information Record Clerk to support the Florida Department of Children and Families (DCF) Family Safety Service Center.

You will manage front-desk duties, greet visitors, respond to inquiries, and route requests to the appropriate staff. This role emphasizes strong communication, organization, and discretion as you maintain records, handle mail and supplies, assist with interviews, and help keep office operations

Qualifications

• Front-desk and information support at a government service center.
• Respond to inquiries via phone and in person with professionalism.
• Route requests to appropriate staff and maintain order in records.
• Maintain accurate records and assist with office operations.

Responsibilities

• Answer incoming calls and respond to general inquiries.
• Welcome visitors and assist clients arriving at the office.
• Direct inquiries to the appropriate staff, office, or resource.
• Handle customer concerns professionally and follow up as needed.
• Process incoming and outgoing mail using the postage machine.
• Prepare closure letters, organize case files, and maintain records.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Basic computer skills

Records management

Professionalism

Tools

Microsoft Office

Job description

We are seeking a professional and customer-focused Receptionist / Information Record Clerk to support the Florida Department of Children and Families (DCF) Family Safety Service Center in Inverness, Florida.

The selected candidate will provide front-desk and administrative support, assist families and visitors, respond to phone inquiries, route requests to the appropriate staff, and maintain organized records and office operations.

Key Responsibilities

• Answer incoming calls and respond to general inquiries.
• Welcome visitors and assist clients and families arriving at the office.
• Direct phone calls and in-person inquiries to the appropriate staff, office, or resource.
• Handle customer concerns and complaints professionally and follow up as needed.
• Process incoming and outgoing mail using the postage machine.
• Prepare closure letters, organize case files, and maintain records.
• Access and use forms stored on the shared drive.
• Assist with employee interviews and related administrative tasks.
• Receive supply deliveries and organize supplies in the supply room.
• Deliver faxes at the end of the workday.
• Replenish copier paper and maintain office supplies.
• Tidy the playroom after use.
• Empty recycling boxes on Tuesdays and Fridays.

Required Skills

• Strong verbal and written communication skills.
• Professional customer service and interpersonal skills.
• Good organizational skills and attention to detail.
• Ability to handle inquiries and direct visitors appropriately.
• Ability to manage multiple administrative tasks.
• Basic computer skills and the ability to maintain files and use shared-drive documents.
• Professionalism when handling sensitive information.