Receptionist / Guest Services

Coma Coffee Roasters; City of Albany (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Supportive, team-oriented environment

Competitive pay and potential for tips or bonuses

Flexible scheduling

Job summary

Coma Coffee Roasters in Albany is looking for a Receptionist / Guest Services representative to greet guests and manage front desk operations. The ideal candidate will possess excellent communication skills, a friendly attitude, and strong organizational capabilities.

This role offers a supportive environment, competitive pay, and opportunities for growth in hospitality. Enjoy being the first point of contact and creating memorable experiences for every guest.

Qualifications

• Friendly, positive attitude and professional appearance required.
• Ability to multitask and stay calm in a busy environment.
• Previous front desk or guest services experience preferred.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Assist with reservations and guest requests efficiently.
• Handle administrative tasks such as filing and data entry.

Skills

Excellent communication skills

Strong organizational skills

Ability to multitask

Friendly, positive attitude

Education

High school diploma or equivalent

Job description

We’re looking for a friendly, organized, and professional Receptionist / Guest Services team member to be the first point of contact for our guests. If you’re passionate about hospitality, love making people feel welcome, and can juggle tasks with a smile, we’d love to meet you.

Position Overview

As the Receptionist / Guest Services representative, you’ll be responsible for greeting guests, managing front desk operations, and ensuring a positive and seamless experience from the moment someone walks through the door.

Key Responsibilities

• Greet guests warmly and professionally upon arrival
• Answer phones, take messages, and handle inquiries with accuracy and courtesy
• Assist with reservations, check‑ins, check‑outs, and guest requests
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with other departments to fulfill guest needs
• Handle administrative tasks such as filing, data entry, and scheduling appointments
• Resolve guest issues or concerns promptly and professionally
• Stay informed about services, promotions, and local recommendations to assist guests

What We’re Looking For

• Friendly, positive attitude and professional appearance
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a busy environment
• Basic computer and phone system proficiency
• Previous front desk, receptionist, or guest services experience preferred, but not required
• High school diploma or equivalent

Why You’ll Love Working Here

• Supportive, team‑oriented environment
• Competitive pay and potential for tips or bonuses
• Opportunities for growth in hospitality or administrative roles
• Flexible scheduling
• A chance to make a lasting impression on every guest

If you enjoy being the face of a business and creating memorable first impressions, apply today. Let’s create a warm and welcoming experience—one guest at a time.