Guest Services Agent

Apsilon Management - Kedron Hills LLC; Peachtree City (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Supportive team

Development opportunities

Service-focused culture

Job summary

Apsilon Hotels, Llc is seeking a courteous, service-focused front desk associate to welcome guests, assist with check-in and check-out, and provide attentive support. You will be the first point of contact, helping ensure a smooth arrival and a positive impression.

In a fast-paced environment, you will communicate clearly, stay organized, and collaborate with team members to resolve requests. Proficiency with standard office software and reservation systems is helpful.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Professional, calm, and helpful under pressure.
• Attention to detail and organizational skills.
• Comfortable using computers, phone systems, and standard office software.
• Able to work independently and collaboratively in a team environment.
• Flexible availability, including evenings, weekends, or holidays as needed.

Responsibilities

• Greet guests and assist with check-in/check-out and front desk requests.
• Respond to questions and service requests promptly.
• Provide information about services, policies, amenities, and local resources.
• Coordinate with internal teams to resolve guest issues.
• Maintain a clean, welcoming front desk workspace.
• Process reservations and related transactions per procedures.
• Document guest interactions and follow-up actions in systems.
• Support daily operations to ensure a positive guest experience.

Skills

Customer service

Communication

Attention to detail

Organization

Tech savviness

Teamwork

Flexibility

Tools

Reservation systems

POS systems

Office software

Job description

We are seeking a courteous, service-focused professional to provide a welcoming experience for every guest. In this role, you will be the first point of contact for visitors and customers, helping to ensure smooth arrivals, attentive support, and a positive overall impression. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering excellent service.

Responsibilities

• Greet guests warmly and assist with check-in, check-out, or front desk requests as needed
• Respond to questions, concerns, and service requests in a timely and professional manner
• Provide accurate information about services, policies, amenities, and local area resources
• Coordinate with internal teams to help resolve guest issues efficiently
• Maintain a clean, organized, and welcoming front-facing workspace
• Process reservations, payments, or related transactions according to established procedures
• Document guest interactions, requests, and follow-up actions in appropriate systems
• Support daily operational tasks and contribute to a consistently positive guest experience

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to remain professional, calm, and helpful under pressure
• Excellent attention to detail and organizational skills
• Comfortable using computers, phone systems, and standard office software
• Ability to work independently and collaboratively in a team environment
• Flexible availability, including evenings, weekends, or holidays as needed

Preferred Skills

• Experience in a hotel, resort, retail, or other guest-facing environment
• Familiarity with reservation or property management systems
• Conflict resolution and problem-solving skills
• Ability to manage multiple tasks while maintaining a friendly, professional demeanor

What We Offer

• A supportive and team-oriented workplace
• Opportunities to develop customer service and hospitality skills
• A role where your service makes a meaningful difference in each guest experience