FRONT DESK

Clear Springs Restaurant; Nacogdoches (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Opportunities for growth within the hospitality industry

Supportive team environment

Job summary

A hospitality establishment in Nacogdoches, Texas is seeking a Front Desk Receptionist to manage guest interactions and ensure an exceptional experience. Responsibilities include greeting guests, processing check-ins and check-outs, handling inquiries, and coordinating with other departments. Ideal candidates will have a high school diploma, experience in customer service, excellent communication skills, and a friendly demeanor. We offer opportunities for growth within the industry and a supportive team environment.

Qualifications

• Proven experience in front desk, reception, or customer service roles preferred.
• Ability to remain calm and professional under pressure.
• A friendly, approachable demeanor with a focus on guest satisfaction.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking abilities

Proficiency with hotel management software

Flexibility to work various shifts

Education

High school diploma or equivalent

Tools

MS Office applications

Job description

Description

Front Desk Receptionist - Hotel

Join our dynamic hospitality team as a Front Desk Receptionist, where you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from check-in to check-out. We are looking for a friendly, professional individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Key Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Manage guest check-in and check-out processes efficiently and accurately
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Maintain reservation records and update guest information in the system
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, and debit transactions securely
• Provide information about hotel amenities, local attractions, and services
• Ensure the front desk area is tidy and well-organized at all times
• Follow hotel policies and procedures to ensure safety and security

Skills and Qualifications

• High school diploma or equivalent; additional hospitality or customer service training is a plus
• Proven experience in front desk, reception, or customer service roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office applications
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A friendly, approachable demeanor with a focus on guest satisfaction

We offer a vibrant work environment, opportunities for growth within the hospitality industry, and a supportive team dedicated to excellence. If you are passionate about providing outstanding service and creating memorable guest experiences, we encourage you to apply.