Receptionist / Guest Services

QUACKADE INC; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Tips/bonuses

Growth opportunities

Job summary

StaffedUp is seeking a friendly Receptionist / Guest Services team member to greet guests, manage the front desk, and ensure a positive experience from arrival. You will handle calls, check-ins, scheduling, and coordinate with other departments to meet guest needs.

Prior front desk or guest services experience is welcome, but not required; a high school diploma is required. This on-site role offers flexible scheduling and opportunities for growth in hospitality or administrative paths.

Qualifications

• Friendly, positive attitude with professional appearance.
• Strong communication and interpersonal skills.
• Solid organizational abilities and attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Basic computer and phone-system proficiency.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Answer phones, take messages, and handle inquiries with accuracy and courtesy.
• Assist with reservations, check-ins, check-outs, and guest requests.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Communicate effectively with other departments to fulfill guest needs.
• Handle administrative tasks such as filing, data entry, and scheduling appointments.
• Resolve guest issues or concerns promptly and professionally.
• Stay informed about services, promotions, and local recommendations to assist guests.

Skills

Friendly demeanor

Excellent communication

Organizational skills

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

We’re looking for a friendly, organized, and professional Receptionist / Guest Services team member to be the first point of contact for our guests. If you’re passionate about hospitality, love making people feel welcome, and can juggle tasks with a smile, we’d love to meet you.

Position Overview:

As the Receptionist / Guest Services representative, you’ll be responsible for greeting guests, managing front desk operations, and ensuring a positive and seamless experience from the moment someone walks through the door.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival
• Answer phones, take messages, and handle inquiries with accuracy and courtesy
• Assist with reservations, check-ins, check-outs, and guest requests
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with other departments to fulfill guest needs
• Handle administrative tasks such as filing, data entry, and scheduling appointments
• Resolve guest issues or concerns promptly and professionally
• Stay informed about services, promotions, and local recommendations to assist guests

What We’re Looking For:

• Friendly, positive attitude and professional appearance
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a busy environment
• Basic computer and phone system proficiency
• Previous front desk, receptionist, or guest services experience preferred, but not required
• High school diploma or equivalent

Why You’ll Love Working Here:

• Supportive, team-oriented environment
• Competitive pay and potential for tips or bonuses
• Opportunities for growth in hospitality or administrative roles
• Flexible scheduling
• A chance to make a lasting impression on every guest

Let’s create a warm and welcoming experience - one guest at a time.