Receptionist / Customer Support Coordinator

Vaco by Highspring; Costa Mesa (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Discretionary bonuses

Medical benefits

401(k) retirement plan

Job summary

A leading staffing agency is seeking a Receptionist / Customer Support Coordinator in Costa Mesa, California. This full-time, on-site role involves managing customer calls, assisting with account setups, and supporting various administrative tasks. Candidates must possess strong organizational skills and be comfortable working with CRM systems. The role offers a competitive pay range of $25.00 to $30.00 per hour, with eligibility for bonuses and benefits including medical and 401(k) plans.

Qualifications

• Strong attention to detail and organizational skills.
• Experience with CRM systems and data entry.
• Excellent communication abilities.

Responsibilities

• Answer inbound customer calls and document issues.
• Manage new customer records.
• Process cancellation requests.

Skills

Strong organizational and data entry skills

Clear verbal and written communication skills

Ability to prioritize tasks

Basic Excel knowledge

Comfortable with CRM systems

Tools

ACT!

Excel

Payjunction

Job description

Receptionist / Customer Support Coordinator

Temp to Hire, 100% Onsite

Base pay range

$25.00 per hour - $30.00 per hour

Position Overview

The Receptionist / Customer Support Coordinator serves as the first point of contact for customers, handling inbound calls, routing support requests, assisting with customer account setup, and supporting billing and administrative processes. This role requires strong attention to detail, clear communication, and comfort working across multiple systems while coordinating with technical support, sales, and finance teams.

Front Desk & Call Handling

• Answer inbound customer calls and collect complete contact and company information using ACT! software.
• Obtain a brief description of the customer's issue and accurately document details for technical support.
• Confirm and record the best call-back number for each customer.
• Enter all call details into the message board, including contact source, priority level, and customer region based on time zone.
• Route new sales leads to the sales team or collect information and forward to the sales department when unavailable.

Customer Support & Internal Coordination

• Assign and manage support requests using defined priority levels.
• Coordinate Redline Pay inquiries with the appropriate team members, serving as an initial point of contact when needed.
• Communicate clearly with internal teams to ensure timely customer follow‑up.

New Customer Setup & Account Management

• Create and maintain new customer records in ACT!, including customer IDs, support status, pricing details, dealer type, and documentation.
• Upload contracts, price files, and customer documentation accurately.
• Set up customers in Payjunction, collect payment information, and establish monthly recurring billing.
• Contact customers directly to obtain credit card or ACH details in a professional and secure manner.

Customer Cancellations

• Process cancellation requests with proper written documentation.
• Remove recurring payments promptly to prevent future billing.
• Update customer status and access expiration dates across systems to ensure accurate account management.

Reporting & Administrative Support

• Prepare and update the Fullsteam Monthly Scorecard, tracking new sales, lost sales, and recurring revenue.
• Assist with billing and data migration initiatives related to the transition to Fullsteam systems.
• Support internal teams with data validation, spreadsheet updates, and system clean‑up as needed.

Qualifications

• Strong organizational and data entry skills with high attention to detail.
• Comfortable working with CRM systems, spreadsheets, and billing platforms.
• Clear verbal and written communication skills.
• Ability to prioritize tasks and work cross‑functionally with multiple departments.
• Basic Excel knowledge required; experience with customer databases and billing systems preferred.

Seniority level

Entry Level

Employment type

Full‑time

Job function

Customer Service

Compensation & Benefits

Compensation for this role is based on experience, skill set, licensure, and other factors. The base hourly rate is $25.00–$30.00, and the employee may also be eligible for discretionary bonuses and can participate in medical, dental, vision benefits and the company's 401(k) retirement plan.