Customer Service Support Specialist

Supreme Staffing; Memphis (TN); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

PTO

Vacation

Employee appreciation programs

Job summary

Join a dynamic team as a Customer Service Representative where you'll be the first point of contact for customers. This role is essential in ensuring a smooth and positive experience by providing accurate and friendly service. You'll handle inquiries, troubleshoot issues, and collaborate with various teams to build customer trust and satisfaction. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to make a real impact in a supportive and engaging workplace!

Qualifications

• At least 5 years in customer service or related role.
• Knowledge of CRM systems and administrative tasks.

Responsibilities

• Respond to customer inquiries via email and phone.
• Resolve product issues and assist with order tracking.
• Collaborate with teams to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving abilities

Multitasking abilities

Proficient in Microsoft Office

Empathy and customer focus

Active listening

Tools

CRM systems (NetSuite)

Job description

This range is provided by Supreme Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Connect has partnered with our client in Memphis to find a Customer Service Representative!

Position Title: Customer Service Representative

Pay: $20+ DOE

Schedule: 8am-5pm M-F

Location: Stateline & Crumpler

Position Type: DIRECT HIRE

Dress Code: Business Casual

Benefits & appreciation: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Vacation, & More!

Job Overview: As a Customer Service Representative, you will be the first point of contact for customers, helping them with inquiries, technical issues, and product support. You will ensure customers have a smooth and positive experience by providing accurate, timely, and friendly service. Your role is essential in building customer trust and satisfaction.

Key Responsibilities:

• Respond quickly and accurately to customer emails, phone calls, and requests.
• Resolve product or order issues by troubleshooting and offering solutions.
• Assist with order tracking, delivery updates, and shipping inquiries.
• Keep detailed records of customer interactions in our CRM system (NetSuite).
• Escalate complex issues to the appropriate team when needed.
• Help customers learn how to use our products effectively.
• Communicate clearly with customers about updates and the next steps.
• Collaborate with other teams (Operations, Sales, Accounting, etc.) to resolve issues.
• Meet service level expectations by responding to inquiries within 24-48 hours.
• Test and troubleshoot reported issues to identify the root cause.
• Provide feedback in team meetings to help improve processes.
• Stay informed about product updates and new features.

Qualifications:

• Experience: At least 5 years in customer service or a related role, with knowledge of CRM systems and administrative tasks.

Skills:

• Strong communication skills, both written and verbal.
• Excellent problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficient in using computers and Microsoft Office.
• Comfortable working in a fast-paced, detail-oriented environment.
• Empathetic, adaptable, and proactive in addressing customer needs.
• Must be able to handle both inbound and outbound calls.
• Strong empathy and a desire to help others.
• Active listener with a focus on understanding customer needs.
• Driven by a service-oriented mindset.

Physical Demands:

• Job may involve sitting, standing, talking, and repetitive motions.
• This position is key to ensuring our customers receive the best possible service and support. If you're looking to join a dynamic team and make a real impact, we'd love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Administrative, and Distribution

Industries

Industrial Machinery Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Mattress and Blinds Manufacturing