Customer Service Coordinator

Manufacturing Inc; Springfield (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Diverse day-to-day responsibilities

Supportive team culture

Job summary

Manufacturing Inc. is seeking a detail-oriented Customer Service / HR Admin to join our team in Springfield. This dual-function role balances providing top-tier customer support with assisting internal HR administration and basic bookkeeping.

You will handle customer inquiries, onboarding tasks, employee records, and light QuickBooks duties, while maintaining organized data and professional communications across the organization.

Qualifications

• Associate's degree required.
• HR administrative experience or exposure.
• Proficiency in QuickBooks and Microsoft Office (Word, Excel, Outlook).
• Accurate data entry with strong communication and handling of sensitive information.

Responsibilities

• Customer Support: serve as the primary contact for client inquiries, resolving questions, and maintaining accurate account logs.
• HR Administration: assist with onboarding, maintain personnel files, track leave requests, and support HR compliance.
• Bookkeeping Support: enter invoices, process vendor payments, and assist with light data entry in QuickBooks.
• Office & Data Management: draft communications in MS Office, update internal spreadsheets, and maintain organized digital filing systems.

Skills

Data entry

Verbal and written communication

Attention to detail

Education

Associate's degree

Tools

QuickBooks

Microsoft Office

Job description

We are seeking a detail-oriented Customer Service / HR Admin to join our team. This dual-function role balances providing top-tier customer support with assisting our internal team through core HR administration and basic bookkeeping support.

Responsibilities Include

• Customer Support: Serve as the primary point of contact for client inquiries, resolving questions, and maintaining accurate account logs.
• HR Administration: Assist with employee onboarding, maintain personnel files, track leave requests, and support general HR compliance.
• Bookkeeping Support: Handle basic QuickBooks tasks, including entering invoices, processing vendor payments, and assisting with light data entry.
• Office & Data Management: Utilize Microsoft Office to draft communications, update internal spreadsheets, and maintain organized digital filing systems.

Skills & Qualifications

• Education: Associate's degree required.
• HR Experience: Proven exposure to or experience within a Human Resources administrative capacity.
• Software: Basic proficiency in QuickBooks and strong hands-on experience with Microsoft Office (Word, Excel, Outlook).
• Core Competencies: Accurate data entry, strong verbal and written communication skills, and high attention to detail with sensitive information.

What's In It For You

• Competitive compensation based on experience.
• A balanced, engaging position with diverse day-to-day responsibilities.
• Supportive, collaborative team culture with opportunities to expand your skills.

Compensation & Benefits

• Pay Rate: $25.00 – $30.00 / hour (Dependent on Experience)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.