Customer Support - Onsite

InteLogix; United States; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a customer support specialist to engage with customers nationwide. You will be the first point of contact, addressing inquiries, guiding customers through solutions, and documenting interactions with care.

Ideal candidates are energetic, with excellent communication skills, able to work within defined hours, and committed to delivering best-in-class service while maintaining accuracy in documentation and product knowledge.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Typing assessment required.
• Strong verbal communication skills and ability to work on phone-based interactions.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound collection calls in addition to inbound calls to persuade payment on past-due accounts.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Maintain understanding of products, services and policies to assist customers.
• Accurately document customer interactions across tools/platforms.

Skills

Excellent communication

Engaging personality

Problem solving

Education

High School Diploma or equivalent

Job description

Pay Rate: $15 hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately documentcustomer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfactiongoals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  • Monday - Friday: 7 a.m. to 10 p.m.
  • Saturday: 7 a.m. to 7 p.m.
  • Sunday: Closed

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions,constant sedentary work
• Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.