Receptionist/Customer Service Rep

L0348 Lexus of Roseville; Roseville (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid holidays

Job summary

Lexus of Roseville is seeking a Receptionist/Customer Service Representative to greet customers, handle calls, schedule appointments, and support sales and service teams at our Roseville dealership.

Open availability and a friendly, professional approach are essential. Benefits include medical, dental, vision, PTO, a 401(k) plan, and employee purchase programs. Join a luxury brand with growth opportunities.

Qualifications

• 1 year of receptionist or customer service experience
• Experience assisting customers through chat and email support
• Experience providing detailed troubleshooting and resolutions to users
• Open availability Sunday–Saturday between 8:00 AM and 8:00 PM; schedule will vary

Responsibilities

• Greet customers warmly, both in person and over the phone
• Manage incoming calls and direct them to the appropriate departments
• Schedule appointments and assist with customer inquiries
• Maintain a clean, organized front desk and lobby area
• Provide administrative support to sales and service teams
• Help with basic data entry and record keeping

Skills

Customer service

Chat support

Email support

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

Dealership: L0348 Lexus of Roseville Lexus of Roseville Hiring: Receptionist/Customer Service Rep Pay: $16.90 Hourly, plus bonus opportunities. Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Be the First Impression. As a Customer Service Representative, you'll be one of the first people our guests work with. You help set the tone for their entire visit.

Represent a Luxury Brand. Partner with a team dedicated to delivering a premium customer experience and take pride in representing one of the most recognized names in automotive.

Grow Your Career. Gain valuable experience working with our Sales, Service, Parts, and administrative teams.

Be Part of a Team. You'll work with people across the dealership to make sure every customer gets the help they need—from scheduling appointments to answering questions and connecting guests with the right department.

Great Benefits. Eligible team members can enjoy medical, dental and vision coverage, paid holidays and PTO, 401(k), employee stock purchase opportunities, vehicle purchase discounts, wellness programs, and access to learning and development resources.

Make an Impact Every Day. If you enjoy helping people, staying organized, and making someone's day a little easier, this is a role where those qualities matter.

What You'll Do

• Greet customers warmly, both in person and over the phone
• Manage incoming calls and direct them to the appropriate departments
• Schedule appointments and assist with customer inquiries
• Maintain a clean, organized, and welcoming front desk and lobby area
• Provide administrative support to sales and service teams
• Help with basic data entry and record keeping

What You'll Bring

• 1 year of previous receptionist or customer service experience
• Experience assisting customers through chat and email support
• Experience providing detailed troubleshooting and resolutions to users
• Prioritize multiple tasks while meeting quality and time expectations.
• Basic computer proficiency (Microsoft Office, scheduling systems)
• Open availability required Sunday–Saturday between 8:00 AM and 8:00 PM; schedule will vary

Total Rewards

The Hourly Pay for this position is $16.90, plus bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!