Service Advisor

L0771 Lexus of Orange County; City of Middletown (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lixia? Actually L0771 Lexus of Orange County is hiring a Service Advisor in a high-performance luxury setting. The role emphasizes exceptional customer service and close collaboration with technicians to deliver premium experiences.

Enjoy an uncapped earning potential from $80,000 to $120,000+ annually, with incentives and a modern, professional work environment. Prior Lexus experience and strong communication are highly valued.

Qualifications

• 2-3+ years of Service Advisor experience required.
• Lexus experience preferred.
• Courteous and professional communication skills.
• Process driven, detail oriented with strong accountability.

Responsibilities

• Serve as the liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculate customer payments.
• Write accurate repair orders based on customer needs and technician recommendations.
• Deliver a premium luxury customer experience every day.
• Present inspection results to close work and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.

Skills

Service Advisor experience

Customer service

Communication skills

Detail oriented

Education

High School diploma or equivalent

Tools

CDK

Job description

Dealership:

L0771 Lexus of Orange County Lexus of Orange County NOW HIRING Service Advisors! Pay: Uncapped, performance-driven annual earning potential of $80,000 to $120,000+ If you are a detail-oriented producer with a proven track record of prioritizing customer experience and loyalty, As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else.

Who We're Looking For:

• 2-3+ years of previous Service Advisor experience
• Lexus experience preferred
• Well-versed in using CDK
• Consistently high CSI and customer retention scores
• Courteous and professional communication skills
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge (technician background is a plus)
• Acceptable driving record and a valid driver's license in your state of residence

Why Join Our Team?

• Backed by Lithia & Driveway with 300+ dealerships nationwide
• A high-performance culture that rewards execution and accountability
• Real opportunity to earn at the top of the pay scale
• Strong leadership, modern facility, and a professional, results-driven environment
• Career growth across 30+ brands in 25 states

What You'll Do:

• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Deliver a premium luxury customer experience every day
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics
• Execute warranty and service processes with zero excuses

Total Rewards

The estimated annual earnings for this position ranges from $80,000 to $120,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!