Receptionist/Customer Service Rep

Lithia & Driveway; Roseville (CA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Holidays

PTO

401(k)

Employee stock purchase

Vehicle discounts

Wellness program

Learning center

Job summary

Lexus of Roseville, part of Lithia & Driveway, is hiring a Receptionist/Customer Service Rep. You will be the first point of contact, greeting guests and directing inquiries to the right departments.

The role requires working hours that cover evenings, weekends, and holidays, with a focus on delivering a premium guest experience. You will support sales, service, and administrative teams, handling calls, scheduling, and front-desk tasks.

Qualifications

• 1 year of receptionist or customer service experience.
• Experience assisting customers through chat and email support.
• Basic computer proficiency (Microsoft Office, scheduling systems).
• Strong communication and organizational skills.

Responsibilities

• Greet customers warmly, in person and over the phone.
• Manage incoming calls and direct to appropriate departments.
• Schedule appointments and assist with customer inquiries.
• Maintain a clean, welcoming front desk and lobby area.
• Provide administrative support to sales and service teams.
• Assist with basic data entry and record keeping.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

Dealership:L0348 Lexus of RosevilleLexus of RosevilleHiring: Receptionist/Customer Service RepPay: $16.90 Hourly, plus bonus opportunities.Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Be the First Impression. As a Customer Service Representative, you'll be one of the first people our guests work with. You help set the tone for their entire visit.Represent a Luxury Brand. Partner with a team dedicated to delivering a premium customer experience and take pride in representing one of the most recognized names in automotive.Grow Your Career. Gain valuable experience working with our Sales, Service, Parts, and administrative teams.Be Part of a Team. You'll work with people across the dealership to make sure every customer gets the help they need—from scheduling appointments to answering questions and connecting guests with the right department.Great Benefits. Eligible team members can enjoy medical, dental and vision coverage, paid holidays and PTO, 401(k), employee stock purchase opportunities, vehicle purchase discounts, wellness programs, and access to learning and development resources.Make an Impact Every Day. If you enjoy helping people, staying organized, and making someone's day a little easier, this is a role where those qualities matter.What You'll DoGreet customers warmly, both in person and over the phoneManage incoming calls and direct them to the appropriate departmentsSchedule appointments and assist with customer inquiriesMaintain a clean, organized, and welcoming front desk and lobby areaProvide administrative support to sales and service teamsHelp with basic data entry and record keepingWhat You'll Bring1 year of previous receptionist or customer service experienceExperience assisting customers through chat and email supportExperience providing detailed troubleshooting and resolutions to usersPrioritize multiple tasks while meeting quality and time expectations.Basic computer proficiency (Microsoft Office, scheduling systems)Open availability required Sunday–Saturday between 8:00 AM and 8:00 PM; schedule will varyTotal RewardsThe Hourly Pay for this position is $16.90, plus bonus opportunities.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.