Service Administrator

L0023 Lithia Ford of Fresno; Fresno (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a Service Administrator to support dealership operations and customer demand. The role involves greeting customers, scheduling service appointments, handling payments, and performing clerical tasks in a fast-paced environment.

Open availability is required, including evenings, weekends and holidays. This position offers competitive pay and comprehensive benefits within a growing dealership network.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, cashier, clerical, receptionist, or automotive dealership preferred.
• Comfortable handling cash and processing payments.
• Basic data-entry skills.
• Professional, respectful customer service is essential.

Responsibilities

• Greet customers and provide professional customer service.
• Answer and direct incoming phone calls promptly.
• Schedule and confirm service appointments.
• Communicate with customers regarding service visits, payments, and general inquiries.
• Process customer payments and operate the cashier/POS system.
• Prepare and maintain receipts, invoices, and other service-related documentation.
• Perform daily clerical responsibilities, including filing, data entry, scanning, copying, and record keeping.
• Maintain accurate customer and service records.
• Assist Service Advisors and management with administrative tasks.
• Handle cash, credit card, and other payment transactions while maintaining accuracy.

Skills

Customer service

Cash handling

Data entry

Clerical work

Receptionist experience

POS system

Education

High school diploma

Tools

POS system

Job description

Dealership: L0023 Lithia Ford of Fresno Lithia Ford of Fresno Hiring: Service Administrator Pay: $16.90 - $20.00 Hourly Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Make a difference for customers — Be one of the first points of contact and help create a smooth, welcoming service experience.

Variety in the workday — You will combine phone calls, cashier responsibilities, clerical work, scheduling, customer service, and administrative tasks.

Build automotive industry experience — Gain valuable experience in dealership operations and the service department.

Opportunity to grow — Experience in dealership administration can provide a foundation for developing into other administrative, service, or dealership roles.

What You'll Do

Greet customers and provide professional customer service.

Answer and direct incoming phone calls promptly.

Schedule and confirm service appointments.

Communicate with customers regarding service visits, payments, and general inquiries.

Process customer payments and operate the cashier/POS system.

Prepare and maintain receipts, invoices, and other service-related documentation.

Perform daily clerical responsibilities, including filing, data entry, scanning, copying, and record keeping.

Maintain accurate customer and service records.

Assist Service Advisors and management with administrative tasks.

Handle cash, credit card, and other payment transactions while maintaining accuracy.

What You'll Bring

Previous customer service, cashier, clerical, receptionist, or automotive dealership experience is favorable.

Comfortable handling cash and processing payments.

Basic data-entry skills.

Manage assigned work and ask for additional work when available.

Provide a professional, respectful experience for every customer.

Collaborate well with customers, coworkers, and management.

Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Hourly Pay Range for this position is $16.90 - $20.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!