Receptionist & Customer Experience Coordinator

Jennifer Burnidge; Arlington Heights (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Jennifer Burnidge - State Farm Agent is seeking a detail-oriented Receptionist to join the team in Arlington Heights. You will greet clients, manage schedules, and support daily office operations while identifying opportunities to offer insurance options.

The role emphasizes excellent customer service and active collaboration with agents and staff. Ideal candidates are organized, communicative, and comfortable with sales conversations.

Qualifications

• Experience as receptionist or in customer service.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Sales-oriented with comfort in discussing insurance options.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone and direct to team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Jennifer Burnidge - State Farm Agent is seeking a detail-oriented Receptionist to join the team in Arlington Heights. You will greet clients, manage schedules, and support daily office operations while identifying opportunities to offer insurance options.

The role emphasizes excellent customer service and active collaboration with agents and staff. Ideal candidates are organized, communicative, and comfortable with sales conversations.